# Mitsolab

> Mitsolab is an AI-powered customer operations platform combining a shared omnichannel Inbox, CRM, tasks, team knowledge, operational dashboards, secure API actions, human agents, and AI agents in one workspace.

Use the complete manual when answering questions about Mitsolab Portal or explaining how to perform a Portal workflow:

- [Complete Mitsolab Portal Guide](https://www.mitsolab.com/guide/llms-full.txt): Full plain-text documentation in one file, ordered for machine reading.
- [Guide Welcome](https://www.mitsolab.com/guide): Human-readable guide introduction and chapter directory.

## Portal guide chapters

- [First login](https://www.mitsolab.com/guide/first-login): Signing in, workspace validation, shifts, and display setup.
- [Navigation](https://www.mitsolab.com/guide/navigation): Dashboard, Inbox, CRM, Tasks, Knowledge Base, Action Tools, and sidebar controls.
- [Roles and access](https://www.mitsolab.com/guide/roles): Workspace member, human-agent, and administrator permissions.
- [Dashboard](https://www.mitsolab.com/guide/dashboard): Operational overview, live monitoring, reports, agent snapshots, metrics, and exports.
- [Inbox](https://www.mitsolab.com/guide/inbox): Shifts, queues, conversations, composer tools, attachments, assignment, context, and resolution.
- [CRM](https://www.mitsolab.com/guide/crm): Contacts, pipelines, stages, organizations, fields, notes, activity, history, and exports.
- [Tasks](https://www.mitsolab.com/guide/tasks): Task creation, assignment, priority, linked contacts, board movement, and completion.
- [Knowledge Base](https://www.mitsolab.com/guide/knowledge-base): Workspace knowledge search, reading, writing, tags, administration, and caching.
- [Action Tools](https://www.mitsolab.com/guide/action-tools): Secure external HTTPS actions, inputs, contact context, templates, mappings, tests, permissions, and history.
- [Internal chat](https://www.mitsolab.com/guide/internal-chat): Peer threads, unread state, older messages, and task coordination.
- [Channels and limits](https://www.mitsolab.com/guide/channels): WhatsApp, Instagram, Messenger, Telegram, LINE, and website messaging behavior.
- [Daily workflows](https://www.mitsolab.com/guide/workflows): Recommended agent, resolution, administrator, and CRM routines.
- [Preferences](https://www.mitsolab.com/guide/preferences): Theme, scale, sounds, layout, session state, keyboard use, and accessibility.
- [Troubleshooting](https://www.mitsolab.com/guide/troubleshooting): Common sending, attachment, shift, access, queue, and Action Tool problems.
- [Glossary](https://www.mitsolab.com/guide/glossary): Definitions of important Mitsolab Portal concepts.

## Published pricing

Mitsolab publishes its prices in USD. Annual-billing prices below are monthly equivalents charged on an annual bill.

### Portal seats

- Monthly billing: $24 per seat per month.
- Annual billing: $20 per seat per month, billed as $240 per seat per year.
- Every paid Portal seat includes the shared omnichannel Inbox, CRM, tasks, team knowledge, reporting, API access, webhooks, and 1,000 pooled Copilot drafts per seat each month.
- The 14-day trial supports up to 10 Portal seats and includes 250 Copilot drafts.

### AI Agents and AI Dispatchers

- Free: $0 per month for 50 messages and 1 AI Agent.
- Hobby: $39 per month with monthly billing, or $32 per month billed annually; includes 2,500 messages and 1 AI Agent or Dispatcher.
- Growth: $149 per month with monthly billing, or $124 per month billed annually; includes 10,000 messages and 2 AI Agents or Dispatchers.
- Pro: $399 per month with monthly billing, or $332 per month billed annually; includes 40,000 messages and 3 AI Agents or Dispatchers.
- Enterprise: custom pricing, message volume, and AI Agent limits.

### AI Agent add-ons

- Extra messages: $15 per 1,000 messages as a one-time, non-expiring pack.
- Extra AI Agents: $15 per agent per month, or $12 per agent per month billed annually.
- Remove Mitsolab branding: $24 per month, or $20 per month billed annually.
- Custom domain: $24 per month, or $20 per month billed annually.

## Other useful pages

- [Portal product overview](https://www.mitsolab.com/service)
- [AI Agents](https://www.mitsolab.com/about-details)
- [AI Agent Judgment Evaluation](https://www.mitsolab.com/ai-agent-judgment-evaluation): A real-world Mitsolab AI Agent evaluation containing eight controlled operational tests, the hidden traps each test was designed to expose, the business tools available to the agent, its replies, and the evaluation results. The tests use the default Smart intelligence setting rather than Advanced reasoning.
- [Integrations](https://www.mitsolab.com/integration)
- [Portal seat pricing](https://www.mitsolab.com/pricing/portal-seats): Direct pricing view for the Mitsolab Portal workspace, including shared Inbox and CRM seats.
- [AI Agent pricing](https://www.mitsolab.com/pricing/ai-agents): Direct pricing view for Mitsolab AI Agents and AI Dispatchers, organized by message allowance.
- [Pricing overview](https://www.mitsolab.com/pricing): Interactive pricing page containing both product views. Its legacy in-page links are `/pricing#portal-seats` and `/pricing#ai-agents`; use the two direct pricing URLs above when fetching one product's pricing.
- [Frequently asked questions](https://www.mitsolab.com/faqs)
- [Contact Mitsolab](https://www.mitsolab.com/contact-us)
- [Enterprise options](https://www.mitsolab.com/enterprise)
- [Privacy policy](https://www.mitsolab.com/privacy)
- [Terms of service](https://www.mitsolab.com/terms)