Scattered customer work
Messages, tickets, lead details, and account history split across separate queues and spreadsheets.
Business Solutions platform
One workspace for conversations, tickets, CRM, and AI routing.
Mitsolab gives support and operations teams the business solutions they need to capture requests, route work, resolve issues, and keep customer context current.
Omnichannel inbox
CRM
Tickets
AI agents
Connect business context across the tools and channels your teams already use
The operational gap
Customers, tickets, sales context, and follow-ups should not live in separate tools.
Slow routing
Teams lose time deciding who owns a request before anyone can actually resolve it.
Disconnected records
Pipeline notes, support history, ticket status, and next actions drift away from the customer record.
Business Solutions suite
The core products your support and operations teams run every day.
Start with the module you need most, then connect the rest into one shared customer workspace.
Omnichannel inbox
Bring website chat, WhatsApp, email, and social DMs into one employee workspace.
Explore inboxCRM
Keep contacts, deals, ownership, notes, chat history, and follow-ups tied together.
Explore CRMTickets system
Convert requests into owned, prioritized, trackable work across support and operations.
Explore ticketsSales AI agents
Qualify inbound interest, collect buying context, and prepare clean handoffs for sales teams.
Explore sales AICustomer Support AI agents
Answer repetitive questions, collect missing details, and escalate with a complete summary.
Explore support AIAI Dispatcher agents
Classify intent, detect urgency, assign work, and keep every handoff accountable.
Explore dispatcher AI
Channels and integrations
Bring customer work into the same business context.
Connect conversations, orders, forms, CRM records, calendars, docs, and internal workflows so teams act from the same source of truth.
See integrations
AI inside the workflow
Automation that supports the operation, not just the chat.
Mitsolab AI agents can qualify, answer, collect details, update records, and prepare the next step before the right employee takes over.
Resolve what is clear
Search approved knowledge, policies, product details, and previous customer context.
Collect what is missing
Ask for order numbers, contact details, requirements, budget, urgency, or issue evidence.
Trigger approved actions
Create tickets, update CRM fields, tag conversations, and route work when rules allow it.
Business workflow
Customer request intake
Customer asks for help from WhatsApp
Intent detected: delivery issue
Support AI collects order details
Required fields captured before ticket creation
CRM and ticket updated
Customer profile, status, and summary attached
Dispatcher routes to Customer Care
Human agent receives the chat with full context
Human-ready summary
Customer is missing one item from order #8472. Ticket is marked urgent, CRM is updated, and Customer Care owns the next step.
Dynamic sources
Answers stay tied to the latest context.
Knowledge docsUpdated
Product catalogLive
Customer profileMatched
Chat historyAttached
Agent response
“Your delivery window is 6-8 PM today. I added the note to your profile and can route this to Customer Care if you want a replacement.”
Dynamic business context
Your workspace should know what changed.
Support and operations break down when prices, policies, customer data, ticket status, or order details change in one system but not another. Mitsolab keeps agents and employees grounded in the context your team actually works from.
- Pull from knowledge bases, uploaded docs, saved business rules, and connected tools.
- Use customer records, tags, CRM fields, and previous conversations.
- Hand off with a clean summary, owner, priority, and next action.
Two workspaces
Build the system in Dashboard. Run the work from Portal.
app.mitsolab.com
Dashboard for owners and admins
Create products, configure channels, manage billing, invite employees, and control how automation behaves.
- Product, channel, and agent settings
- Billing and workspace setup
- Human agent management
portal.mitsolab.com
Portal for support employees
Handle conversations, resolve tickets, view customer records, update pipelines, and take over from AI dispatcher agents.
- Omnichannel shared inbox
- CRM contacts, tickets, and chat history
- Pipeline, status, and ownership views
Solutions by workflow
Every request follows a clean path from capture to follow-up.
Capture
A customer reaches out from chat, WhatsApp, email, social DMs, forms, or a connected system.
Route
AI classifies intent, checks urgency, creates the right record, and assigns ownership.
Resolve
Employees work from the full thread, customer profile, ticket status, and AI summary.
Track and follow up
CRM, tickets, notes, pipeline status, and next actions stay attached to the customer.
Governance and control
Business automation needs controls your team can trust.
Keep AI, routing, employee access, customer data, and usage under operational control.
Abuse protection
Guardrails help detect repeated misuse, spammy behavior, and suspicious patterns before they affect operations.
Usage visibility
AI activity, employee work, and customer volume stay visible as business demand changes.
Controlled actions
Agents only take approved actions within the rules, sources, permissions, and workflows you configure.
Start with the dashboard
Build your Business Solutions workspace today.
Connect channels, configure products, invite your team, and give employees one place to manage customer work.