Configure an AI Dispatcher to answer the instant a customer messages and route them to the right human fast — or configure a full AI Agent to run the entire conversation on its own. Deploy them anywhere your customers reach you, standalone or fully integrated with Portal's shared inbox and CRM.
Answers the moment a customer sends a message — no waiting in a queue for someone to notice a new chat came in. It then reads the conversation and dispatches it to whichever human teammate should take it, based on the rules you set.
Handles the entire customer journey on its own — from the first message through resolution — without a human needing to step in, unless you want one to.
AI Agents work standalone anywhere you deploy them — and when paired with Portal, they read and write to the same inbox and CRM your human team sees.
When an AI Dispatcher routes to a human, the full conversation history goes with it — no re-explaining.
Whatever the AI learns about a customer updates the same record your human team already uses.
Decide which conversations go straight to AI, and which always go to a human — channel by channel.
