Frequently asked questions

Portal is the shared omnichannel inbox and full CRM your human team works in. AI Agents is the AI layer on top — either an AI Dispatcher that answers instantly and routes to a human, or a full AI Agent that handles the whole conversation.

No. The two products are built together and integrated, but each works independently. You can run Portal on its own with your human team, or subscribe to AI Agents on its own and deploy them anywhere — with or without the Portal.

Yes. AI Agents can be subscribed to on its own and deployed anywhere — on your website, a channel, or wherever your customers reach you — without needing the Portal. And when you do use both, they're fully integrated, so conversations, handoffs, and customer records stay in one place.

WhatsApp, Instagram, Messenger, Telegram, email, and SMS all land in the same shared inbox. See the Integrations page for the full list of connected tools.

A dedicated instance of Mitsolab hosted on a server just for you, in the country you choose — built for teams with data residency or privacy requirements. Learn more.

Yes, upgrade or downgrade Portal seats and AI Agents message plans at any time from your dashboard.

Portal's Free plan includes 2 seats with the shared inbox and CRM, with no time limit. AI Agents doesn't have a free tier; it starts at the Hobby plan.

Each Portal plan includes a set number of seats — Free (2), Starter (4), Scale (10), and Pro (20+). On Pro, additional seats beyond 20 are $13/seat per month.