Privacy Policy

Last updated: 01/01/2026

This Privacy Policy describes how MitsoLab ("MitsoLab", "we", "us", or "our") collects, uses, stores, and protects personal data when you access or use our website, platform, APIs, dashboards, widgets, and related services (collectively, the "Service").

By using the Service, you acknowledge and agree to the practices described in this Privacy Policy.

1. Introduction

MitsoLab is a software platform that enables users to build, configure, and deploy AI-powered agents for customer support, sales, operations, and automation.

We recognize that privacy is an ongoing responsibility and may update this Privacy Policy from time to time as our practices evolve.

2. Information We Collect

2.1 Information You Provide

We may collect personal data that you voluntarily provide, including:

• Name
• Email address
• Account credentials
• Billing and subscription information (processed by third-party payment processors)
• AI agent configurations and content you upload
• Communications with us (support, feedback, inquiries)

2.2 Information Collected Automatically

When you access or use the Service, we may automatically collect:

• IP address
• Device type and operating system
• Browser type and version
• Log files and timestamps
• Usage and interaction data within the Service

This information is used for security, performance monitoring, abuse prevention, and service improvement.

3. Cookies and Similar Technologies

We use essential cookies and similar technologies that are necessary for the operation of the Service.

These include cookies used for:

• Authentication and session management
• Security and fraud prevention
• Dashboard functionality and preferences
• First-party affiliate attribution

These cookies are required for the Service to function properly and cannot be disabled without impacting functionality.

We do not use cookies for:

• Cross-site advertising
• Behavioral profiling
• Selling personal data

4. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Service
• Authenticate users and secure accounts
• Process payments and subscriptions
• Enable AI agent functionality and automations
• Provide customer support
• Improve reliability, performance, and usability
• Detect and prevent abuse, fraud, or misuse
• Comply with legal obligations

We do not sell personal data.

5. AI and Automated Processing

The Service uses automated systems, including artificial intelligence, to generate responses and perform actions based on user-defined configurations.

You acknowledge that:

• AI outputs are automated and probabilistic
• AI responses may be inaccurate, incomplete, or outdated
• MitsoLab does not make legally binding decisions on your behalf
• You are responsible for reviewing and validating outputs before relying on them

MitsoLab does not use your data to train public or generalized AI models unless explicitly stated.

6. Third-Party Services and Integrations

The Service may integrate with third-party platforms and services ("Third-Party Services").

When you connect a Third-Party Service:

• You explicitly authorize access to the data you choose to connect
• Access is limited to what is required to provide the integration
• Third-Party Services are governed by their own privacy policies and terms

MitsoLab is not responsible for the privacy practices, security, or availability of Third-Party Services.

7. Payment Processing

Payments are handled by third-party payment processors.

MitsoLab does not store full credit card numbers or sensitive payment details. Payment data is processed in accordance with the payment processor's own privacy and security practices.

8. Data Storage and Retention

We retain personal data only as long as necessary to:

• Provide the Service
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes and enforce agreements

Upon account termination, data may be deleted after a reasonable retention period unless retention is required by law or legitimate business purposes.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal data, which may include:

• Access controls
• Encryption where appropriate
• Infrastructure and application security measures

No method of transmission or storage is completely secure. You are responsible for protecting your account credentials.

10. User Responsibilities

You are responsible for:

• Ensuring you have lawful rights to upload or connect data
• Complying with applicable privacy and data protection laws
• Obtaining necessary consent from end users where required

MitsoLab is not responsible for how you collect or process data using the Service.

11. International Data Transfers

Your data may be processed and stored in countries other than your country of residence, including jurisdictions that may have different data protection laws.

By using the Service, you acknowledge such transfers. We take reasonable measures to ensure appropriate safeguards are in place.

12. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to certain processing activities
• Request portability of your data
• Withdraw consent where processing is based on consent

Requests can be made using the contact information below. We may require identity verification before fulfilling requests.

13. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates become effective when posted. Continued use of the Service constitutes acceptance of the revised policy.

15. Governing Law

This Privacy Policy is governed by the laws of the Hashemite Kingdom of Jordan, without regard to conflict of law principles.

16. Contact Information

For questions, concerns, or requests related to this Privacy Policy, contact us at:

Email: support@mitsolab.com