Intent classification
Identify request type, topic, sentiment, channel, and required workflow.
AI Dispatcher agents
Route every request to the right team with the right context.
AI dispatcher agents classify customer intent, detect urgency, create or update records, and assign work across inbox, CRM, and tickets.
Dispatcher workflowRouting engine
Intent classifiedBilling, delivery, sales, or support detectedReady
Urgency checkedPriority adjusted from customer languageHigh
Owner assignedConversation routed to Customer CareAssigned
The problem
Manual triage creates delays before work even starts.
Support and operations teams need automatic routing that understands intent, priority, ownership, and escalation rules.
Urgency detection
Spot high-priority language and route time-sensitive work faster.
Workflow routing
Assign conversations, create tickets, update CRM, and escalate within approved rules.
Where it fits
AI Dispatcher agents coordinate Mitsolab Business Solutions by deciding where customer work should go next.
Works with
- CRM for contact history and pipeline context.
- Tickets for trackable issues and operations tasks.
- Support AI agents for answers and summaries.
- Integrations for channels, commerce, docs, and workflows.
Start with Dispatcher AI
Start Free Make routing the fastest part of your operation.
Create a workspace and configure dispatcher rules from the Dashboard.