Unified queue
Centralize inbound messages so employees work from one list instead of separate channel tools.
Omnichannel inbox
Every customer message in one operational queue.
Unify website chat, WhatsApp, Instagram, Facebook, and email so employees can answer faster with CRM context, ticket status, and AI summaries beside the conversation.
Portal inboxLive queue
WhatsApp order issueRouted to Customer Care with AI summaryUrgent
Email follow-upLinked to CRM contact and open ticketOpen
Instagram product questionReady for sales qualificationNew
The problem
Channel switching slows down support and hides context.
When every customer channel has its own queue, employees waste time searching for the right thread, owner, and customer record.
Clear ownership
Assign conversations to employees, teams, or dispatcher workflows before requests stall.
Full history
Keep customer conversations connected to CRM records, tickets, and previous handoffs.
Where it fits
The inbox is the front door for Mitsolab Business Solutions. It captures work, gives employees context, and lets AI dispatcher agents decide whether to resolve, route, or create a ticket.
Works with
- CRM for contact history and pipeline context.
- Tickets for trackable issues and operations tasks.
- Support AI agents for answers and summaries.
- Integrations for channels, commerce, docs, and workflows.
Start with the inbox
Start Free Give your team one place to answer customers.
Connect channels, invite employees, and start routing customer work from the Dashboard.