Trackable issues
Convert conversations into tickets with status, priority, owner, and next step.
Tickets system
Turn customer requests into owned, trackable work.
Create tickets from messages, assign owners, set priority, track status, and keep every issue connected to the customer record.
Ticket workspaceOperations queue
Replacement requestTicket created from WhatsApp conversationHigh
Assigned ownerCustomer Care receives AI handoff summaryOwned
Status updateWaiting on fulfillment confirmationOpen
The problem
Important requests disappear when they stay as chat threads.
Support and operations teams need status, priority, and ownership after the first conversation ends.
Clean handoffs
Move work between teams without losing the customer story or requested outcome.
Operational visibility
See what is open, urgent, blocked, or waiting on another team.
Where it fits
Tickets turn conversations into accountable operational work inside Mitsolab Business Solutions.
Works with
- CRM for contact history and pipeline context.
- Tickets for trackable issues and operations tasks.
- Support AI agents for answers and summaries.
- Integrations for channels, commerce, docs, and workflows.
Start with tickets
Start Free Give every request an owner and a status.
Create a workspace, connect channels, and start tracking support work from the Dashboard.