Approved answers
Respond from configured knowledge, policies, documents, and business rules.
Customer Support AI agents
Resolve common support work before it reaches the queue.
Support AI agents answer approved questions, collect missing details, trigger allowed actions, and escalate with the context employees need.
Support AI workflowSupport automation
Policy questionAnswered from approved knowledgeSolved
Missing detailsAI asks for order number and issue typeCollecting
Escalation ticketSummary attached for Customer CareRouted
The problem
Support queues fill up when simple questions require human attention.
Employees should spend less time repeating approved answers and more time on issues that need judgment.
Detail collection
Collect order numbers, screenshots, categories, and preferences before escalation.
Human-ready escalation
Pass unresolved requests to employees with summary, owner, and recommended next step.
Where it fits
Customer Support AI agents sit between the inbox, tickets, CRM, and dispatcher agents to reduce repetitive support work.
Works with
- CRM for contact history and pipeline context.
- Tickets for trackable issues and operations tasks.
- Support AI agents for answers and summaries.
- Integrations for channels, commerce, docs, and workflows.
Start with Support AI
Start Free Automate the repeatable parts of customer support.
Create a workspace and configure your first support AI agent from the Dashboard.